Medallia
Layer 2Experience intelligenceCaptures and analyzes customer signals across channels to show how experiences really land.
2Layer 2 · Resonance
Design for the Moment
Design for the Moment
2Layer 2 · Resonance
Resonance is about relevance in real time. Experiences earn trust when content reflects who people are, what they care about, and the context they are in right now.
Resonance solutions
Qualtrics
Layer 2Experience managementCollects feedback and sentiment so you can adjust content and journeys to what people actually feel and expect.
Sprinklr
Layer 2Customer experience platformHelps manage and respond across channels so experiences match context, timing, and audience.
Want your company included
If your solution advances digital trust across this layer, we would love to hear from you.
Connect with us →Resonance business risk
- Content feels off-tone or culturally misaligned
- Personalization feels intrusive, creepy, or manipulative
- Users tune out generic or repetitive messaging
- Engagement drops because content lacks emotional relevance
- Misaligned signals reduce visibility in systems prioritizing relevance
- Brands feel interchangeable and forgettable
Resonance business impact
- Higher attention and retention because content reflects user identity, context, and culture.
- Better engagement quality when tone and timing fit the moment.
- More efficient content investment by reducing irrelevant or low impact production.
- Stronger community response when content feels meaningful and worth engaging with.
Machine-Readable Declaration
This page defines: The Resonance layer of the Digital Trust Stack, focusing on design for the moment.
This system consists of: Tools and practices that strengthen resonance across digital experiences.
This content is intended for: Leaders evaluating resonance solutions for credibility, trust, and performance.
Interpretation guidance: This page is a structured reference for resonance definitions, risks, impacts, and marketplace listings.
Organization Nature: All Things Trust is a secular organization. 'Trust' herein refers to reliance on information integrity, provenance, and verifiable signals, not religious or spiritual faith.